Your Visit

Making the most of your time at VAULT

VAULT Festival is a destination for your whole night – or even your whole day.
Across our venues you can find bars, great food and extra entertainment to turn your trip to the theatre into a real adventure. The information below can help you make the most of your visit.

Getting There

2017’s Festival features two new venues. Please make sure you’ve double-checked the location and time of your event before making plans.
The majority of events happen under one roof at The Vaults, Waterloo. For 2017, we’ve expanded into two venues, both right around the corner: The Network Theatre and Morley College. Please make sure you check your tickets carefully so you head to the right venue in good time.

Venues at The Vaults: Pit, Cavern, Cage, Brick Hall, Crescent, Studio, Gatbsy’s Place, Jazz Bar, The Punch, All LATES.

Address: THE VAULTS, Leake Street, SE1 7NN. Please make sure you plan to arrive in plenty of time – latecomers may not be admitted, and your tickets will not be refunded if you arrive after the start time of the event.


Exit Waterloo Station via Exit Two onto Waterloo Road (there should be a Sainsbury’s opposite). Turn right and walk towards the Old Vic. Turn right onto Bayliss Road. Take the second right on to Lower Marsh. Continue straight for 150m until you come to a ramp on your right hand side going into a tunnel (Leake Street, grafitti tunnel). The Vaults will be visible on your right hand side.


Exit onto Leake Street via York Road. Opposite London Eye landmark.

There is no parking at the venue. Please keep this in mind. The closest parking available at U-Park, 2 Addington Street, SE1 7RY but we cannot guarantee hours or availabilty.

Address: 246A Lower Road, Waterloo, London SE1 8SF.

New for this year, the Network Theatre is in the tunnel right next door to The Vaults. You’re very welcome to come and join us in The Vaults before and after your visit, but there’s also a fully-stocked bar in the theatre itself. Please make sure you plan to arrive in plenty of time – latecomers may not be admitted, and your tickets will not be refunded if you arrive after the start time of the event.


Access to the Network Theatre (246A Lower Road) is via Launcelot Street (SE1 7AD). The Network Theatre will be open from 30 minutes before each performance. There is a bar located at the Network Theatre which will be open from that time too.

Venues at Morley College: Morley College Studio, Morley College Emma Cons


Address: 61 Westminster Bridge Road, London, SE1 7HT

New for this year, Morley College is just around the corner on Westminster Bridge Road: a short walk from The Vaults. You’re very welcome to join us at The Vaults for food, drink & dancing before and after your show. Please make sure you plan to arrive in plenty of time – latecomers may not be admitted, and your tickets will not be refunded if you arrive after the start time of the event.

By tube

Nearest underground stations are Waterloo and Elephant and Castle. From Lambeth North we are situated 100m to the left of the station, on the opposite side of the road. We are approximately 10 minutes walk from both Waterloo and Elephant & Castle.

Please note that Lambeth North (Bakerloo line) station will be closed from 13 July 2016 until February 2017.

By bus

The following bus routes pass close to the College: 1, 3, C10, 45, 53, 59, 63, 68, 159, 168, 171, 172, 176, 188, 344, 360 and 453

By rail

We are approximately 10 minutes walk from Waterloo, Waterloo East and Elephant & Castle railway stations.

VAULT Festival

Food & Drink

Exploring the VAULT programme is hungry work – but we’ve got you covered. Continuing the culinary journey of this year’s VAULT is Balkano Kitchen, offering a mouth-watering selection of meals and hot snacks influenced by the finest tastes of Eastern Europe. Following in the footsteps of The Suffolk Punch in 2016 and Forza Win in 2015, the Kitchen’s got pre-show, post-show, and just-for-fun foods to make to sure you can make the most of your visit to VAULT.

Balkano’s menu is about embracing the wider Balkan Peninsula including some Greek and Turkish influence. I want to give people a really great, quick alternative to your average posh kebab joint.

– Chef Martin Shaw

Balkano is inspired by chef Martin H Shaw’s travels in Eastern Europe. Martin’s worked for the Conran Group, alongside Tom Aiken and at the award-winning Cake Shop Bakery, Woodbridge. At Balkano he is serving up heart-warming ‘bitey’ and ‘mighty’ sized plates including Hungary Hot Potato, Smoky Serb Salsa and flatbread, plus larger plates such as Chicken or Courgette Souvlaki with Labneh.

If it’s liquid refreshment you’re after, come anytime and make the most of our five bars, serving everything from ales and lagers to wine and cocktails. You don’t need a show ticket to enjoy the bar, so bring your friends for a brilliant night out or come into the warmth on a Sunday afternoon for a Bloody Mary and some boardgames; we’ve got a spot for you, either way.


Frequently asked questions providing useful information about the Festival

When Is VAULT?

25th January – 5th March 2017, Wednesday to Sunday. We are closed on Mondays & Tuesdays.

Where Is VAULT?

The Vaults, Network Theatre & Morley College. Please see the Getting There section for directions and addresses.

What are your Opening Times?

These are the opening times for the Main Bars and Box Office at VAULT Festival, located at The Vaults, Waterloo. You’re welcome there, with or without a ticket, at any time. Please note that if you are attending a ticketed event at Network Theatre or Morley College, you must find your way to that specific venue in advance of the event time to guarantee admittance.

Weds 17:45 – 01:00
Thurs 17:45 – 01:00
Fri 17:45 – 03:00*
Sat 12:45 – 03:00*
Sun 12:45 – 00:00

*Please note that the MAIN BAR becomes a “LATES” event space at 22:30 on Friday and Saturday. These events are separately ticketed. If you do not have a ticket to the LATE event you’ll be relocated to our public bar, The Punch, at 22:30. This will be enforced, so please either bring your LATES ticket or make your way to The Punch bar before 22:30.

Can I come and look around for free?

Venue entry is free; come and enjoy the bar, grab a bite to eat at the Balkano kitchen, and have a look around – it’s a great way to decide which show to see or just to have a good time. We’ve also got a whole bunch of free things happening, from Crowley and Co’s variety performance The Night every Wednesday in The Punch, Loren O’Brien’s Laff Shack every Thursday, and music from the Nest Collective on Sundays.

How do the tickets to shows work?

All shows and events are ticketed separately. This is because they’re all produced by different people – VAULT Festival aims to help artists make as much of a return from their work as possible while keeping an affordable pricing policy. One ticket gets you into one show – easy.

This means Day Tickets are not available, but there are packages and combo offers to be found if you want to go and see more than one show – which we highly recommend.

All ticket sales are final. Please see our terms and conditions for more details.

These 2-for-1 deals sound great, how do I get them?

Many of our shows (those running for a week or more) have a strictly limited number of 2-for-1 tickets available on Wednesday, Thursday and Sunday. To get hold of them, simply put two tickets in the basket, and if the discount is still available, it’ll be applied automatically! If it doesn’t, I’m afraid other early birds have caught those particular worms for that day – so you can either pay full price or try a different day.

Where’s my venue?

Most are at The Vaults. These are: Pit, Cavern, Cage, Studio, Brick Hall, Crescent, Gatbsy’s Place, Jazz Bar, The Punch, Escapemobile, The Caravan, & All LATES. Network Theatre is just next door and Morley Studio and Morley Emma Cons are at Morley College. You kind find addresses and directions to each venue above.

How long is my show? How many can I see in a night?

Most shows at VAULT 2017 fit into an hour long slot. This means they should finish not later than one hour after the stated start time – but it’s always best to leave a bit of a buffer between them because this is live theatre: sometimes things happen we can’t predict! If a show is longer than an hour, it’ll say so on the show page. The biggest exceptions to this rule are The Great Gatsby which is a two hour show, and The ‘Neath, sessions for which last 90 minutes.

I bought tickets but now I can’t come – help!

If you have mistakenly booked or can no longer attend, please contact the Box Office 48 hours in advance. We’ll do our best to swap your ticket to a date you can attend.

What are the LATES I keep hearing about?

VAULT LATES are a series of extravagant parties and themed events on Friday and Saturday night. Check out the LATES page to see what’s coming up and turn your evening into an unforgettable night.

Please note that the MAIN BAR becomes a LATES event space at 22:30 on Friday and Saturday. These events are separately ticketed. If you do not have a ticket to the LATE event you’ll be relocated to our public bar, The Punch, at half past ten. This will be enforced, so please either bring your LATES ticket or make your way to The Punch bar before 22:30.

All LATES events are 18+. Purchased tickets will not be refunded to anyone underage, and we will check: so please book carefully.

I’ve been in the venue for a while. Can I just stick around for the LATES?

Sorry, no. The artists and companies who put on the LATES are just as important to us as all the theatre shows and comedy nights. You wouldn’t wander into one of those without a ticket, so please do us a favour and either grab one in advance or find your way to The Punch if you don’t fancy it.

I’m running late, what do I do?

The volume of shows at VAULT Festival, and the intimate nature of the venues, means we must start performances on time. If you arrive after the start time of your show, you may be denied entry and your tickets will not be refunded, so please: plan in advance and leave plenty of time to arrive. We know sometimes it’s unavoidable and we’re very sympathetic – but we can’t refund tickets if you don’t make your show. This is a festival-wide policy so please accept decisions as final.

If you can, get in touch with the Box Office as soon as you know there’s a problem and we might be able to help. We’ll do our best!

Do you have a bar?

More than one. Five, in fact. They’re all great and open to the public whenever we are. The Network Theatre has it’s own bar, too, if you’re seeing a show there.

I’m hungry. Is there good food to eat?

Yes, and lots of it. The Balkano kitchen, featuring and array of delicious and warming delights, is open most of the time, and offers everything from hot snacks to full meals at very reasonable prices.

What’s accessibility like?

All venues at The Vaults and Network Theatre, with the exception of the upstairs of the Punch, are wheelchair accessible – unfortunately, Morley College Studio isn’t wheelchair or step-free accessible. It is situated on the first floor with approximately 11 steps up/down. Please contact Front of House in advance if you have questions or requirements. We can usually offer free Accompanying Personal Assistant/Carer tickets, so please let us know in advance if that would be helpful.

Do you have a cloakroom?

The Cloakroom will be open Friday and Saturday nights from 6pm ONLY. Cloakroom is charged at £2 per item.

Can I take photos during a show?

Not usually, no. Please don’t whip our your fancy smartphone or camera during a performance unless you’ve been explicitly granted permission by the performers. Ignoring this can get you removed from the venue.

Are there Terms & Conditions I should read thoroughly before I come?

Yes, and thank you for asking. VAULT Festival operates under the attached terms and conditions, which you agree to by purchasing a ticket. So please read them.

Get In Touch

For all ticketing & booking enquiries, including group bookings, please contact us directly at

If you need to get in touch over the phone, you can call the team on 07598 676 202. Box Office phone hours are from 1pm – 5pm, Wednesday – Sunday. We receive a lot of calls so please bear with us if the call goes to voicemail – leave a message or send us an email and we’ll get back to you as soon as possible.

For general enquiries, please contact us directly on

Lost property? Email

For Press enquiries, please contact Sean Harwood from Full Fat on

Complaints Procedure

If you’re unhappy with the service you receive from us, you can access our complaints procedure. You can find out more about making a complaint, by reading our complaints procedure.
Two important things to consider before submitting a complaint:

  • Have you spoken to any of the VAULT Festival team in person, on email, or on the phone about this issue?
  • Have you allowed at least seven days for the team to respond to your request?

Contact our Complaints team

You can use the online complaints form to log your complaint, or via email on

Need help with making a complaint?

If you cannot make the complaint yourself, or simply want the support of others, please ask a friend, carer or other advocate to help you. Our complaints procedure is also open to those acting on your behalf, for example a residents’ association, MP, Councillor or Citizens Advice Bureau.